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UX Facilitation skills training

Course Description

UX Facilitation skills training aids facilitators in guiding and facilitating human-centered design activities throughout the UX design process. Becoming a certified UX Facilitator begins with ensuring that stakeholders focus on users’ needs, behaviors, and goals throughout the design process. Basically, a better UX process results in better products, services, and experiences. That’s why UX Facilitation Certification provides the essential skills for bringing together UX processes, deliverables, and stakeholders.  What’s more, facilitating UX processes and teams requires an understanding of cross-functional team communication, collaboration, and user advocacy. Ultimately, UX Facilitators can create a cultural momentum for everyone to use data, insight, and shared understanding for better UX.  

Why take UX Facilitation skills training?

UX Facilitators act like Scrum Masters, keeping teams on track. They can work alongside Scrum Masters or Product Owners to keep Agile UX processes optimal and efficient. In addition, UX facilitators benefit organizations by ensuring that UX is being done properly with widespread support. Ultimately this is why UX facilitation fosters a culture of collaboration and innovation within your organization. By becoming a UX Facilitator, you can improve how stakeholder engagement and collaboration is done. Learning UX facilitation skills starts with developing a strong understanding of UX principles, methodologies, and tools. UX Facilitators guide stakeholders through UX gates like User Research, design prototyping, and UX strategy decisions. Workshop facilitation is a key skill you will learn in this UX facilitation training.

The goal of UX Facilitation skills training

UX facilitators ensure that user needs are at the forefront of stakeholder decisions. Particularly, design decisions get informed by user feedback and data, not internal politics. Ultimately, stakeholder engagement and involvement are critical to facilitating successful UX deliverables such as journey mapping, service blueprints, Insight Sprints, and Design Sprints. Also, learning to work with stakeholder dynamics in order to steer stakeholders toward better collaboration with user data at the forefront becomes critical to UX facilitation.




This course will cover the following topics:

  1. UX Facilitation skills training from business objectives to design and data sharing.
  2. Types of workshops: when and why to run them
  3. How to run a Customer journey mapping workshop; Service Blueprint workshop; Design Sprint; Insight Sprint
  4. Using UX Facilitator tips and checklists
  5. Managing stakeholders including common challenges and tips for better UX facilitation
    Learning Objectives

    By the end of this course, participants will be able to:

    1. Facilitate key workshops for team learning and sharing.
    2. Enable better communication, collaboration, and user advocacy.
    3. Bring together stakeholders to improve cross-silo collaboration.
    4. Drive a culture of UX maturity in your organization for improved business results from UX.
    5. Understand how good UX facilitation can drive a culture of collaboration and innovation.
    Essential Details
    • 8 hours (over 2 days).
    • Online (or in-person).
    • Up to 20 people online or in-person.
    Who Should Take This Course

    This course is for anyone involved in bringing stakeholders together and guiding UX processes.

    • UX teams (UX Designer, UX Researcher, UX manager)
    • Project Managers
    • Product Managers
    • Product Owners
    • Scrum masters


    • Shareable CertificateShareable Certificate
      Earn a Certificate upon completion
    • 100% online courses100% online courses
      Start instantly and learn at your own schedule.
    • Flexible ScheduleFlexible Schedule
      Set and maintain flexible deadlines.
    • Beginner LevelBeginner Level
      Some familiarity with software development is helpful, but not required.
    • Approximately 4 months to completeApproximately 4 months to complete
      Suggested pace of 3 hours/week
    • EnglishEnglish
      Subtitles: English, Arabic, French, Portuguese (European), Italian, Vietnamese, German, Russian, Spanish

    What our Students Say

    One of the most valuable pieces of training I have ever taken. It gave me valuable tips for managing all kinds of UX workshops. Frank knows his stuff.

    Krishna M., -UX Manager

    I thought this would be more of a project management course, but I learned how to get people to really value and understand UX which is going to make everyone’s life so much easier! Can’t wait to implement it!

    -Will C., -UX Designer

    About Your Trainer

    Frank Spillers

    CEO and Master UX Trainer @ Experience Dynamics

    Frank Spillers is the founder of Experience Dynamics, a leading UX consulting firm with Fortune 500 clients around the world. For 25 years, Frank has been an internationally respected speaker, author, UX Leader, and Inclusive Design educator. He is a world expert in improving the design and user experience of products, experiences, and services. He leads consulting projects at Experience Dynamics as well as teaching monthly at his UX Inner Circle and with the Interaction Design Foundation, the largest design school. 

    Frank Spillers

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