Waiting Room to the Board Room
How Healthcare UX includes:
- UX Strategy for Products or Services
- UX Design / Service Design
- Policy Design
Ideal For:
- Healthcare Organizations
- Digital Transformation
- Cross-channel experience
From the 'Waiting Room to the Board Room' refers to considering the emotional aspects of patient experience when you make decisions that impact care delivery. A journey-centric view can give you a wider lens on what services and transactions need to make a difference from front office to back office. With our Healthcare UX consulting, patient, care provider or insurer are attended to with precise task flows, workflows and interactions.
How is UX improving Healthcare?
Healthcare UX Highlights
METHOD
Emotion Design
Healthcare UX needs to find and deliver emotional value. The technique in UX we use is called Emotion Design.
METHOD
Accessibility
A triangulation approach to digital accessibility must surpass the limitations of checker tools or WCAG-only guidelines. Triangulation involves automated checkers, WCAG guideline review,
Read about our Triangulation approach to accessibility
Also see: Accessibility testing service
CASE STUDY
Turing Medical recognized the need for an immersive patient service experience that engaged patients and minimized involuntary movements– for the entire scan. The company sought to balance excitement and relaxation, ensuring users remained still while experiencing a compelling environment. Experience Dynamics was tasked with making a “stillness machine,”: a game that involved holding, concentrating, relaxing, and holding still.
CASE STUDY
Rally Health ses gamification as its main engagement mechanism. One of the functions of the Rally Platform is to provide incentives to Medicare members. They turned to Experience Dynamics to get behaviorally validated answers to the gamification policy for healthcare incentives.
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