21st century library view of stairs

The Role of Service Design in Reimagining Libraries

Summary: Service Design plays a central role in reimagining libraries as community hubs. Libraries are pivotal to their communities, but their role is changing in the 21st century. COVID-19 accelerated the changes in space utilization and engagement, showing the importance of a holistic Service Design approach to helping libraries better serve communities, particularly underrepresented community...

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