Course Description: Service Design, a Human-Centered Design approach, identifies and fixes inefficiencies and disconnects in service or product-service delivery. This Service Design Training provides a comprehensive understanding of Human-Centered Design principles as applied to service or product-service delivery optimization. This training will help you identify and rectify inefficiencies and gaps in service delivery. This will help drive enhanced customer journeys and refine business processes for superior efficiency.
Manage UX and Service Design: Learn how to manage omnichannel experience and build product-service experiences. Understand tools, mindsets, and techniques to build Service Design capability within your team.
Decipher the Problem Space: Improve problem-solving by understanding customer journeys, Service Safaris, business models, and value propositions for comprehensive insights.
Mastering Service Blueprints: Create Service Blueprints, a potent tool for visualizing and improving service design to elevate customer experiences. Learn touchpoint mapping and designing for Moments of Truth.
Elevating Service Prototyping and Testing: Learn how to use Service Prototyping and testing to enhance service offerings and refine user experiences iteratively.
Course Format: The Service Design Training combines a hands-on workshop, improv, group collaboration, and expertise with Service Design template use. Participants will engage in practical exercises that simulate real-world scenarios.