Frank Spillers

About Author

Frank Spillers
Frank Spillers, MS, is founder of Experience Dynamics, a leading UX and Service Design consultancy. Frank is one of the world’s most in-demand UX consultants. He’s an Inclusive Design evangelist, and expert in Accessibility, Emotion Design, VR/AR, Cross-cultural Design and UX Management. Frank brings 25 years experience as a Sr UX Director and Service Design leader. He has lifted conversion rates by 88% and enhanced revenue by 300% for firms like Nike, Intel, Microsoft, City of New York, Johnson and Johnson, Global Disability Rights Now!, Four Seasons, Capital One, World Bank, Women Enabled International, and many more.

Posts Added by Author

Frank Spillers discusses JTBD

VIDEO: JTBD- keep or drop?

Summary: Frank Spillers discusses Jobs-to-be-Done (JTBD) theory vs traditional User Experience (UX) techniques and approaches and contrasts the two. Understanding how each method contributes to

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AI UX patterns - Frank Spillers video

VIDEO: Remarkable AI UX patterns- part 2

Summary: Generative AI (Gen. AI), like ChatGPT, introduces novel interaction patterns in human-computer interaction (HCI). These patterns are characterized by improvisation, co-creation, and enabling productivity

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