Frank Spillers

About Author

Frank Spillers
Frank Spillers, MS, is founder of Experience Dynamics, a leading UX and Service Design consultancy. Frank is one of the world’s most in-demand UX consultants. He’s an Inclusive Design evangelist, and expert in Accessibility, Emotion Design, VR/AR, Cross-cultural Design and UX Management. Frank brings 25 years experience as a Sr UX Director and Service Design leader. He has lifted conversion rates by 88% and enhanced revenue by 300% for firms like Nike, Intel, Microsoft, City of New York, Johnson and Johnson, Global Disability Rights Now!, Four Seasons, Capital One, World Bank, Women Enabled International, and many more.

Posts Added by Author

woman touching a kiosk illustrates a touchpoint mapping

Conduct a Touchpoint Mapping​

Summary: Touchpoint mapping is an inventorying technique used in Service Design to identify customer, employee, and brand interactions throughout a service or product experience. By

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data-driven ux man holds a tablet with analytics

What is Data-Driven UX?

Summary: What is Data-Driven UX? Instead of designing without data, you use data to guide your design decisions. Qualitative data helps you design the right

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