Summary: A Service Blueprint is a visual planning document that brings stakeholders together to visualize customer, employee, and back-end support systems, policies, procedures, and technologies.
Summary: Frank Spillers discusses Jobs-to-be-Done (JTBD) theory vs traditional User Experience (UX) techniques and approaches and contrasts the two. Understanding how each method contributes to
Summary: Why must you support ‘Channel of Choice’? Digital Transformation efforts tend to streamline everything to a digital channel. This can create unforeseen consequences. Offering
Summary: In this upcoming User Research Intensive (job skills training), we will work directly with neurodiverse users to understand how cognitive disabilities impact access to
Summary: Safety with AI is essential, and you’ll need to embrace it. Legislation on AI safety is forthcoming. You can wait to comply with future
Summary: Accessibility seems to struggle between Technical Accessibility vs Inclusive Design. But by seeing accessibility as a technical task, namely optimizing browser code and Web
Summary: Collaborative interfaces are designs that consider the back-and-forth between users and the social constraints, tensions, and challenges of working collaboratively online. Mobile apps have
Summary: Generative AI (Gen. AI), like ChatGPT, introduces novel interaction patterns in human-computer interaction (HCI). These patterns are characterized by improvisation, co-creation, and enabling productivity
Summary: Culturally sensitive UX design is key to localization and making products and services feel local. Making technology accessible, relevant, and culturally familiar is the
Summary: Apple’s new VR/AR headset will likely succeed in the long term, owing to its ease of use and strong consumer trust. This can be
Summary: Generative AI (Gen. AI), like ChatGPT, introduces novel interaction patterns in human-computer interaction (HCI). These patterns prioritize fun and user enjoyment, significantly shifting from
Summary: Inclusive Design innovation is the result of deliberately searching for opportunities to elevate design equity. Design equity includes discovering diverse user needs and addressing
