Let’s face it, the fun factor in being online and being in consumer spaces has disappeared. Is social distancing the new social norm for the foreseeable future? If it is, we need to understand the problem space we for which we are designing. We need to know about social user experience, including collaboration, privacy, space, and expectation-setting. Already we have seen problems with adherence to post-COVID attempts to regulate social behavior. Without good user experience, this situation could lead to more COVID infection waves, the use of authoritarian rules, or “bad for the brand” methods of channeling consumer behavior in retail and public spaces. Designing for social distance is a must.
Brands and government bodies face a challenge. However, software development makers of tools now essential to our distance (online) working, learning, and socializing face the same challenge. In addition to service experiences and spaces, current tools lack sufficient user experience innovation for sustained and prolonged use at home. Communication platforms (eg Zoom, HouseParty), Learning Management (classroom and learning tools), and today’s VR/AR are nowhere near being ready for the future we have entered.
Building on the part 1 webinar (recommended to watch first), we will contemplate the challenges and necessary approaches for the design of physically embodied, remote collaboration and service experiences that are urgently in need of just-in-time innovation. We will do this by reviewing existing methods and insights the field of UX offers to provide motivating, enforceable– yet fun socially distant, and social distancing experiences.
Free Webinar: Friday June 26th 7AM PST; (10AM EST; 3PM GMT)
1 Public spaces and private spaces
2 UX for social distancing- social and emotional considerations
3 Collaboration UX and Collaborative UI design
4 Motivation and compliance- gamification hacks
Related recommended watch: Designing during pandemics webinar