User Centered Design methods training


Course goals: The goal of the course is to introduce you to user centered design best practices and methods. This course will guide you to an understanding of Task Oriented Design starting with personas and ending with usability testing.

You will also learn how to think about requirements, user needs and strategy for approaching UI design issues in a way that puts users first. By the end of the class you will have gained an in-depth understanding of how usability can be achieved in your application user experience.

After attending this class you will be able to:

·Gain an in depth understanding of User Centered Design, its methods and aims.

·Learn how to do UCD with the 3 Top techniques: Field Studies, Interaction Design, Usability Testing.

·Learn how to conduct user interviews and create personas.

·Understand how requirements are validated with user research and the role of empathy in design.

·Develop a plan to translate user needs into wireframe concepts for quick UI prototyping.

·Learn Interaction Design best practices and approaches to creating usable designs.

·Create quick wireframes using a Task Oriented Design approach.

·Distinguish between poor design and usable design elements.

·Understand how to evaluate your design with a usability test.

·Learn how to conduct usability testing for clean data capture using expert moderation skills.

What You Get: 
  1. Unlimited Archive Access (online version).
  2. PDF Notes (PPT); Training Manual for onsite classes.
  3. Access to Trainer with any questions.
  4. UX T-shirt and UX Poster to help evangelize your efforts.

Frank Spillers, MS (Chief Experience Officer)

Frank Spillers is a distinguished speaker, author and internationally respected Senior UX practitioner and UX Master Trainer. He is a world expert in improving the design and user experience of enterprise sites, web applications, desktop, VR/AR and mobile apps. Frank has successfully applied 20 years of advanced knowledge of Usability Engineering skills and User Centered Design methodology in Fortune 500 and corporate environments globally.

A recognized subject matter expert by the U.S. Department of Labor, he has developed new usability techniques for understanding user needs, assessing user experience and conducting rapid design prototyping. Recently, he has contributed ground-breaking research on the impact of design and emotion. His current work has been profiled in leading industry publications including The Handbook of Task Analysis for Human Computer Interaction, MarketingSherpa's Landing Page Handbook and the book-- The Persona Lifecycle.

Before founding Experience Dynamics in 2001, Frank managed usability consulting for WebCriteria (now IBM Analytics) and worked with students of Dr. Donald Norman (the grandfather of User Centered Design) at Intuitive Design, a San Diego based User Centered Design consultancy. His current clients include: Microsoft, Intel, IBM, Logitech, GE, Hewlett-Packard, KeyBank, Four Seasons, Chase, and He has trained thousands of teams and individuals in usability and User Centered Design techniques in private as well as public settings.

Frank received his Master's in Cognitive Science (MS) from Birmingham University, UK in the user experience of VR with an emphasis on collaborative virtual environments.

Email Frank

Who’s Attending our Training?

American Airlines
American Express
Blue Cross Blue Shield
Business Objects
Calvin Klein
Capital Group Companies
Capital One
Drexel University
EMC Corp
GE Healthcare
Geico Insurance
Hartford Insurance
Hilton Hotels
Hitachi Consulting
Home Depot
John Deere
Mentor Graphics
Providence Health System
Research In Motion
State Farm Insurance
State of Michigan
State of New York
Sun Microsystems
Tulalip Tribes
US Bank

Satisfaction Guarantee

We want you to be completely satisfied with our trainings and to be rewarded by each investment you make with us. Your satisfaction is ensured with our 365 day money back guarantee. If you are not completely happy with a training you purchase, you have the privilege of qualifying for a full refund, credit or replacement of the initial amount for a period of 365 days after the date of purchase.

Others Who Attend Say...

“I didn’t know what to expect from this training and I can say it more than exceeded my expectations. Two thumbs up and thank you for your good energy”.
— Logitech