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Managing UX Teams Training

  • November 2, 2022
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Course Description

Managing UX Teams Training

Course Description: UX management (see related training) is key for improving user experiences and driving profitability. However, the intricacies of UX teams, processes, and deliverables often fall victim to misinterpretation or distortion. Managing UX Teams training is designed to equip UX managers and stakeholders with the skills and insights needed to increase team productivity, foster stakeholder engagement, and align with crucial business imperatives.

Course Highlights:

  • Hiring and defining teams: Identify the roles within a UX team, improving collaboration and building organizational flexibility. Hiring strategies and imperatives. 
  • Scaling UX teams: Learn the art of adding, retaining, and promoting team members.
  • Strategic Stakeholder alignment: Learn techniques to align diverse stakeholders with UX activities, fostering a shared sense of purpose and collaboration.
  • Process excellence: Explore methods for reviewing and enhancing UX processes to ensure optimal efficiency, clarity, and goal alignment. How to create a Center of Excellence for UX. 
  • Managing UX Teams Checklist: Use a comprehensive checklist to ensure consistent alignment and process optimization. We will cover DesignOps, ResearchOps and Design Systems.

Course Format: The course combines case study analysis, hands-on activities and group discussions. Participants will engage in peer discussions that simulate real-world issues.  

Gain the expertise to align stakeholders, optimize processes, and empower your UX team to thrive in a dynamic landscape. Improve your strategic UX leadership capabilities and create impactful, Human-Centered design.

Agenda
  1. Hiring and Defining UX team activities and roles.
  2. Scaling a UX team.
  3. Aligning stakeholders to UX activities.
  4. Reviewing and repairing UX processes.
  5. Engaging with specific UX team roles and building organizational flexibility to counter process rigidity.
  6. Using a managing UX teams checklist.
Learning Objectives

By the end of this course, participants will be able to:

  1. Managing “UX as a Team Sport”: Engage stakeholders to unite around UX initiatives, driving collective success and shared objectives.
  2. Identifying and Repairing UX Process Gaps: Conduct thorough process reviews, identifying gaps and repairs that strengthen overall UX effectiveness.
  3. Elevating Key UX Roles to Strategic Value: Improve UX roles from tactical functions to strategic assets, aligning them with broader business goals.
  4. Regularly Reviewing UX Management Progress: Implement a systematic approach to monitor and evaluate UX management progress, ensuring continual advancement.

Essential Details
  • 4 hours
  • Online (or in-person).
  • Customized with your interfaces/ challenges.
  • Up to 99 people (online) or 25 in-person.
Who Should Take This Course

This course is for UX teams managers and directors.

  • UX Managers/Directors
  • Business Leaders
  • Product Managers
  • UX Teams

Prerequisite

Participants may benefit from the related UX management training

Bring this course to your Team

Lifetime Access

Pricing

$399

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  • 8 hours of content
  • Online or in-person private at your office
  • 100 page training manual
  • If online, recording available
  • 100% Satisfaction Guarantee

Request a PO for an on-site private training

  • Shareable Certificate
    Earn a Certificate upon completion
  • Learn online or request private in-person
    Team trainings for up to 99 people online or 30 in-person.
  • Flexible Schedule
    Split training across 2-3 days.
  • Beginner to Intermediate
    Some familiarity with UX is helpful but not required. Note: No canned learning, real-world case studies.
  • Complete within days or weeks
    Most trainings can be completed within a few days.

What our Students Say

About Your Trainer- Frank Spillers​

Frank Spillers is an inclusive Service Designer and UX veteran. He founded an award-winning UX consultancy in 2001 (Experience Dynamics), working with Nike, Intel, World Bank, Microsoft, City of New York, Global Disability Rights Now, Greater London Authority, and more. He spent 25 years training hundreds of teams privately and another seven years delivering custom trainings for Interaction Design Foundation, the world’s largest design school attended by teams from Adobe, IBM, T-Mobile, Philips, and the UN.

Frank is a subject matter expert in: Service Design, UX management, Inclusive Design, Service Design, VR/AR UX, Accessibility, Emotion Design, mobile UX, and cross-cultural design (localization UX).

Frank is an independent consultant and provides training and mentoring to Google, Harvard, Accenture, Dell, Mercedes Benz, Zappos, Netflix, FedEx, and more at his UX Inner Circle: www.uxinnercircle.com

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