Forms are a foundational element of web and web application user experience. Users interact with forms when performing subscribe, sign-up or ecommerce check-out actions. Forms are used for data-entry and to make things happen on search interfaces, in pop-up windows and more. How easily and comfortably can your users interact with and complete your forms? In short, how annoying are your forms?
Forms usability can make or break a user's concentration, satisfaction or ability to complete a task. Ecommerce sites are more concerned with forms because customer conversions from broken or annoying forms can cause customers to disappear. For consumer or business users interacting with forms on web applications, portals, internal (B2B) applications, forms can detract from the overall user experience.
User success includes being able to have pleasant experiences with mundane data-entry tasks such as filling in forms. This seminar will show you that one thing is clear: form design and development in the past few years is a different animal to the GUI (Graphical User Interface) form design guidelines of the previous decade. One of the hallmarks of so-called Web 2.0 websites is that forms are faster, smarter and more dynamic. While these techniques are more common these days, many sites and applications are missing the new forms usability best practices.
Join us as we review the usability of forms and explore some of the insights from our recent usability testing. What works and what doesn't work as well in forms? What do you need to know about forms best practices and tips for improving your forms user experience?
- Forms Usability Known Issues
- 10 Best Practices for Designing Form Elements
- 5 Form Conversion Essentials
- Adding Desirability and Satisfaction to Forms
- Forms Accessibility
- Q & A
Who should attend:
Designers, Developers, Program or product managers
What You Get:
- Unlimited Archive Access
- PDF Notes (PPT)
- Access to Trainer with any questions
Frank Spillers, MS (Chief Experience Officer)
Frank Spillers is a distinguished speaker, author and internationally respected Senior UX practitioner and UX Master Trainer. He is an expert in improving the design and usability of large scale websites, web applications, desktop and mobile apps. Frank has successfully applied 20 years of advanced knowledge of Usability Engineering skills and User Centered Design methodology in Fortune 500 and corporate environments globally.
A recognized subject matter expert by the U.S. Department of Labor, he has developed new usability techniques for understanding user needs, assessing user experience and conducting rapid design prototyping. Recently, he has contributed ground-breaking research on the impact of design and emotion. His current work has been profiled in leading industry publications including The Handbook of Task Analysis for Human Computer Interaction, MarketingSherpa's Landing Page Handbook and the book-- The Persona Lifecycle.
Before founding Experience Dynamics in 2001, Frank managed usability consulting for WebCriteria (now IBM Analytics) and worked with students of Dr. Donald Norman (the grandfather of User Centered Design) at Intuitive Design, a San Diego based User Centered Design consultancy. His current clients include: Microsoft, Intel, IBM, Logitech, GE, Hewlett-Packard, KeyBank, Four Seasons, Chase, Target.com and Whitepages.com. He has trained thousands of teams and individuals in usability and User Centered Design techniques in private as well as public settings.
Frank received his Master's in Cognitive Science (MS) from Birmingham University, UK in the user experience of VR with an emphasis on collaborative virtual environments.
Who’s Attending our Training?
Blue Cross Blue Shield
Capital Group Companies
Providence Health System
Research In Motion
State Farm Insurance
State of Michigan
State of New York
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