UX and Accessibility Training
Upcoming Events
Essentials of Journey Mapping- How to map out the user journey
Check out our 2020 dates...
Journey Mapping provides an opportunity to follow a customer across time, place and channel to understand what is broken about a product or service experience. Journey maps provide a central focus for teams to make critical decisions about UX design or CX experiences. In this webinar, we will cover user research, stakeholder engagement and learn how to run a workshop, create your journey map and how to leverage the journey mapping process for making strategic improvements to your design/ UI or service experience.
Diary Studies- will users love your product after they are done testing it?
Check out our 2020 dates...
User testing is great but it only gives you a limited 'time-slice' of user behavior. What happens when users start using your product for more than one hour? What issues confusions or obstacles do they run into over time? What does user adoption look like across time?
Accessibility Testing: How to Correctly Evaluate Section 508
Check out our 2020 dates...
This webinar dives into the theory vs practice of optimizing websites and mobile apps for Accessibility. Accessibility guidelines are available online (Section 508 of the Americans with Disabilities Act and W3C's WCAG 2.0 guidelines) but while following the guidelines is relatively easy, actual accessibility is more nuanced and difficult to fully optimize with, without including users with disabilities.
Fixing the 5 most common Failures of UX Management
Check out our 2020 dates...
UX teams only work as well as they are managed. Many organizations have UX Designers and don't truly know what UX Designers are supposed to be doing. Hint: Creating gorgeous UI's is not the answer. Delivering value with UX is critical to achieving the results a good UX team ought to bring. Yet, many an organization is faltering on managing UX Design to full capacity. In this webinar, we will discuss the elements that help you maximize success in your organization. We'll focus on UX management when it fails, but more importantly how to fix it!.
Why Service Design is vital to UX efforts
Check out our 2020 dates...
Service Design is gaining momentum with the proliferation of cross-channel user experience (UX). For organizations to harness the innovations that have quietly occurred in this new field of practice, it is important to full grasp what is involved in the scope of Service Design efforts and deliverables. Service Design brings together new innovation opportunities for UX teams to upgrade their UX and Customer Experience (CX) methodologies by leveraging these best practices. Service Designers offer a new role and view of service delivery problems and opportunities. In this webinar we will learn how omnichannel experiences and essential delivery of services can be improved while realizing value across the organization with positive benefits to both UX/CX efforts.
Desirability First: Understanding customer value, insights and opportunities
Check out our 2020 dates...
The holy grail of maximizing return on investment in UX is to understand customer value. Engineering teams often define MVP based on an internally focused set of priorities. Marketing and business teams often use market research to focus group customer perceptions. Both of these approaches miss a major innovation in UX methodology. If you dissect UX, it has two sides: “Ease of use” vs. “Do I even want your feature?”. Most teams chase ease of use, because it seems to be the goal of reducing complexity, and it is. However, desirability or “Are you solving core customer problems?” is more important. In this webinar we will learn how to ground your UX efforts with a Desirability First approach. We will see how this essential aspect of your UX/UI process is critical to business and design innovation. We will discuss this single most important element of your UX strategy and how to bring tangible business value to your UX efforts from user research.
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