From the
Point of Purchase to the Point of Design Decision
What This Includes:
- UX Strategy for Products or Services
- UX Design / Service Design
- Policy Design
Ideal For:
- Large Organizations
- Digital Transformation
- Government or Sustainability Projects
'Backstage to Frontstage' refers to backend systems, policies, processes & dependencies that influence your Service Design. Moving through what actions and roles employees play, we finally reach "front stage", what customers see, hear and feel.
What is Healthcare UX Services
Highlights
METHOD
Business Model Canvas
This handy worksheet can help you think through some key aspects of a social enterprise, service, or business.
METHOD
Photojournal
Photos are a fantastic way to learn about a person’s life, especially if they’re the one taking them.
MINDSET
Empathy
Emi Kolawole
Editor-in-Residence, Stanford University d.school
CASE STUDY
Asili
A sustainable community-owned health, agricultural, and water business in the Democratic Republic of the Congo
Methods in Action
Conersation Starters
by Michal D’Amico
Agriculture
Resources
The Field Guide to Human-Centered Design
A step-by-step guide that will get you solving problems like a designer.