Summary: Leadership from designers is not just about managing projects—it’s about driving business impact, organizational change, and cultural transformation. Organizations prioritizing design leadership see measurable benefits, including increased ROI.
Design Manager vs. Design Leader: Key Differences
Design managers and design leaders play distinct roles within an organization. While their responsibilities may overlap, these roles’ mindsets, focus, and impact differ significantly.
As a starting point, hire the right UX manager and know what to expect from your UX manager’s role.
Why this matters: Leadership from your design team is essential to maximizing the ROI of UX design (infographic) and doubling your organizational impact. So it’s important to distinguish between how managers perform coping tasks vs how leading provides vision, direction, and deeper business value.
1. Focus: Execution vs. Vision
Design Managers are primarily focused on execution. They ensure design teams meet deadlines, adhere to processes, and deliver high-quality work. Their role often includes managing resources, monitoring productivity, and resolving day-to-day challenges.
Design Leaders, on the other hand, focus on crafting experience visions. They define what design success looks like at an organizational level and inspire teams to achieve it. Leaders advocate for design as a strategic driver of business value, connecting the dots between user needs and company goals.
Example: A design manager may oversee the delivery of a new mobile app, ensuring all features are implemented on time. A design leader would ask, “How does this app align with our broader user experience strategy and contribute to our business growth?”
2. Mindset: Tactical vs. Strategic
Design Managers operate with a tactical mindset. They focus on “how” work gets done: managing workflows, assigning tasks, and ensuring designers have the necessary tools and support.
Design Leaders think strategically. They focus on the “why” behind design decisions and ensure those decisions align with organizational priorities. Leaders also advocate for design at the executive level, demonstrating how design contributes to competitive advantage.
Example: A design manager might optimize team processes to improve efficiency. A design leader might work with the C-suite to embed design thinking into the organization’s culture.
Also see: Managing UX: Strategic vs Tactical- which approach is right?
3. Impact: Team Development vs. Organizational Influence
Design Managers concentrate on developing individual team members. They mentor designers, provide feedback, and create growth opportunities within the team.
Design Leaders extend their influence beyond the design team. They build cross-functional relationships, evangelize the value of design, and ensure design’s voice is heard in strategic conversations. Design leaders constantly refine Stakeholder Management tactics. They understand the value of engaged stakeholders.
Example: A manager might help a junior designer refine their prototyping skills. A leader might work with marketing and product teams to establish a cohesive brand experience, improve the cross-channel experience, fix broken touchpoints or improve the quality of experience design investments.
Upcoming event on March 7th 2025: Stakeholder Management Tactics part 2
4. Time Horizon: Short-Term vs. Long-Term
Design Managers are focused on short-term deliverables. They ensure that current projects run smoothly and meet immediate goals.
Design Leaders prioritize long-term vision. They think about where the organization’s design capability needs to be in 3-5 years and build strategies to get there.
Example: A manager may be responsible for launching a feature this quarter. A leader may work to scale the design system to support future product growth.
The Clear Difference
While design managers play a vital role in executing projects and supporting teams, design leaders elevate the role of design within an organization. This allows new ROI sources to be discovered, as Microsoft, Google, Airbnb, and others have done with ‘inclusion innovation.’
Design leadership ensures that UX, Service Design, and Inclusive Design are both a support function and a strategic driver of business success. By aligning design with organizational goals, driving innovation, and advocating for human-centered/ humanity-centered, planet-centered practices, design leaders maximize the ROI of design and create transformational impact.
Need help? I’ve got a new Design Leadership training I developed for 2025. Announcing soon. Meanwhile, I’m teaching monthly over at UXInnerCircle.com