Search Course Catalog:

UX Research Training

Course Description

UX Research Training

Course Description: User research is at center of all value-generating UX activities. However, user research does not only mean User Testing. Rather, it starts with Field Studies and ends with User Testing. This UX Research Training provides your team with UXR techniques that help you define UX product-service strategy and make smarter design decisions. You will learn how to define user-centered features & functionality as well as how to address desirability & usability design problems and opportunities.

Course Highlights:

  1. Two-sided User Research: Learn “mixed methods,” including user testing and field studies. The techniques you will learn are tried and tested at Experience Dynamics. Learn how we do User Research, understanding when and where to deploy each technique for best impact.

  2. Two-sided User Research UX starts with Field Studies and typically ends with User testing. Learn to prepare for and conduct Rapid Ethnography Field Studies and rapid User testing. 

  3. Findings & Insights: Learn to capture and analyze user data. Learn to present design recommendations for greater buy-in using Storytelling for UX. 

  4. Persona & Journey Mapping: Learn to create Persona and Journey Maps quickly and bypass problems with creating accurate personas and journeys.

Course Format: The course combines hands-on user research, group discussions, and how-to toolkits. Participants will engage in practical exercises that simulate real-world scenarios.  

  1. Introducing User Research: Types & Styles (when and where to use).
  2. Preparing for your Field Study.
  3. Conducting your Field Study.
  4. User Testing: preparing and expert tips for moderating tests.
  5. Findings and Reporting: Field studies vs User Testing.
  6. Personas & Journey Maps (Templates)
  7. Test reporting: Types and Styles (Templates)
  8. Q & A
Learning Objectives

By the end of this course, participants will be able to:

  1. Understand User Research: You will learn research techniques pros and cons, when and how to deploy, and ethics.
  2. Deploy Field Studies: Design, prepare, and deploy a Field Study. Learn Ethnography and contextual inquiry interviewing techniques for quality data gathering with users, including users with disabilities and underrepresented user groups for Inclusive Design efforts.
  3. Conduct User Testing: Utilize User Testing knowledge, moderating tests and gaining useful user insights.
  4. Create Persona & Journey maps: Create credible evidence-based Persona and Journey Maps that improve design impact.

Essential Details
  • 15 hours (over 3 days).
  • Online (or in-person).
  • Customized with your interfaces/ challenges.
  • Up to 40 people (online) or 25 in-person.
Who Should Take This Course

This course is for cross-functional teams that specify user requirements, features & functionality and make design decisions.

  • UX team
  • Business Leaders
  • Product Managers
  • Business Analysts



What our Students Say

This user research training is excellent- highly recommend it!
Natasha K., Product Manager
Very helpful training, good topic coverage- Frank customized content to our organization, where we were actually doing research with our users. 
Vanessa H., Designer
One of the most valuable classes on UX I have taken yet. This class teaches you how to get close to user needs and bring them back to level-set priorities–from the user’s point of view. 
Tom B., UX Designer

About Your Trainer

Frank Spillers

CEO and Master UX Trainer @ Experience Dynamics

Frank Spillers is the founder of Experience Dynamics, a leading UX consulting firm with Fortune 500 clients around the world. For 25 years, Frank has been an internationally respected speaker, author, UX Leader, and Inclusive Design educator. He is a world expert in improving the design and user experience of products, experiences, and services. He leads consulting projects at Experience Dynamics as well as teaching monthly at his UX Inner Circle and with the Interaction Design Foundation, the largest design school. 

Frank Spillers

Buy this course now

Lifetime Access



Who’s attending our training?

Bring this training in-House!

Book a Training Today


Frequently Asked Questions

View more courses

AR/VR UX design workshop participants explore a hologram

AR/VR UX Design Training

AR/VR UX Design Training Course Description: Explore the pragmatic realm of Virtual Reality (VR) and Augmented Reality (AR) usability techniques in this AR/VR UX Design...
UX facilitation workshop with sticky notes

UX Facilitation skills training

UX Facilitation skills training aids facilitators in guiding and facilitating human-centered design activities throughout the UX design process. Becoming a certified UX Facilitator begins with...
UX certification candidate smiling

UX Practitioner certification

The UX Practitioner certification program is designed to equip participants with essential problem-solving techniques for diverse design challenges. We believe this is essential in today’s...
Two product managers review stickies in design sprint

Design Sprints workshop

Design Sprints Training Course Description: This Design Sprints training is a comprehensive online workshop led by an experienced expert. The Design Sprint, proposed by Jake...
researcher leads an insight sprint

Insight Sprints training

Insight Sprints Training Course Description: Finding ongoing insights from user needs is critical for crafting solutions centered around user behavior. This Insight Sprints training introduces...

Request In House Training

You may unsubscribe from these communications at any time. For more information on our privacy practices and how we are committed to protecting and respecting your privacy, please review our Privacy Policy.
Scroll to top

Get a quote or discuss your project

Tell us about your project


UX Research Training

Please Fill in the Following Information to get this course recording 


Request a Purchase Order

Arrange a 30 min call

Project in mind?

Should we add you to our email list?

Privacy protected-You can unsubscribe at any time.

Download the Better UX kit