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UX Management Training

Course Description

UX Management Training

Course Description: Managing UX Teams (see related training) requires managing a UX program. This UX Management training helps leaders align their vision with organizational impact to achieve UX objectives and support for UX maturity endeavors. This training equips leaders with both the business rationale and actionable steps to improve UX processes and outcomes.

Course Highlights:

  • Managing a UX program: Learn to manage teams, processes, and organizations that create UX or Service Design. Build DesignOps and ResearchOps capabilities. 
  • UX roles and responsibilities: Define and clarify the roles within UX teams, understanding how each role contributes to overall success.
  • Increase your UX maturity: Adopt aspects of a mature UX organization. Learn how to cultivate them within your own context.
  • Operationalizing high performance: Develop better collaboration with Product Management and Engineering. Create a UX roadmap for integrating UX principles into daily operations, improving team performance and project outcomes.
  • Developing a growth path: Create a compelling business case that justifies investments in UX management, growth, and innovation. Manage and socialize a Design System expertly. 
  • Ongoing improvement and UX metrics: Implement a systematic approach to monitor and evaluate UX management progress, ensuring continual advancement. 
  • Pushing leadership capabilities: Scaling a UX program or Center of Excellence requires managing down, up, and across. Once you achieve a cadence, pushing capabilities for UX to deliver more value is important. 

Course Format: The course combines group discussions, tools for organizational analysis, and a tool kit for UX management based on Frank Spillers’s book on UX management. 

Improve your leadership effectiveness and drive positive change by enrolling in this training. Gain the tools, knowledge, and perspective needed to lead your organization’s UX efforts, fostering innovation, growth, and sustained success.

  1. Managing teams, processes, and organizations.
  2. Scaling a UX center of excellence.
  3. DesignOps and ResearchOps
  4. Working with Design System governance
  5. Getting more value from UX
Learning Objectives

By the end of this course, participants will be able to:

  1. Articulate a compelling case for UX management: Effectively communicate the value of UX initiatives, aligning them with organizational objectives.
  2. Learn to build value for differentiated UX: Implement strategies that set the organization apart through exceptional user experiences.
  3. Operationalize UX: Establish processes and structures that consistently empower teams to deliver outstanding UX outcomes.
  4. Leverage real-world insights: Use case studies to inform leadership decisions and adapt proven strategies to unique organizational contexts.

Essential Details
  • 30 min-2 hours
  • Online (or in-person).
  • Up to 99 people (online) or 25 in-person.
Who Should Take This Course

This course is for senior managers and decision-makers.

  • Senior Management
  • Business Leaders
  • Executive teams
  • UX teams



Participants may benefit from the related training Managing UX Teams

What our Students Say

About Your Trainer

Frank Spillers

CEO and Master UX Trainer @ Experience Dynamics

Frank Spillers is the founder of Experience Dynamics, a leading UX consulting firm with Fortune 500 clients around the world. For 25 years, Frank has been an internationally respected speaker, author, UX Leader, and Inclusive Design educator. He is a world expert in improving the design and user experience of products, experiences, and services. He leads consulting projects at Experience Dynamics as well as teaching monthly at his UX Inner Circle and with the Interaction Design Foundation, the largest design school. 

Frank Spillers

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