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Usability Testing Training

Course Description

Usability Testing Training

Course Description: Usability testing, also known as “User testing,” is a fundamental technique for evaluating the usability of interfaces and experiences. This Usability Testing training is designed to cover usability engineering research, focusing on usability testing as a primary method. Participants will learn every facet of the usability testing process, from strategic study planning to effective stakeholder communication.

Course Highlights:

  1. Conduct Usability Testing:  Learn the core process for conducting usability tests and how to evaluate different types of designs e.g. prototypes across platforms. 

  2. Build a Usability Test plan:  Create comprehensive test plans that align with research goals and participant requirements. Adapt and customize test plans for diverse projects and contexts. e.g. Low-Fidelity.

  3. Master Test Plan creation: Craft well-structured and practical test plans that guide different types of usability tests. Learn recruiting best practices for easy user recruiting and management. 

  4. Improve your moderation skills: Facilitate test sessions as a neutral moderator to uncover valuable insights. Learn best practices we’ve refined at Experience Dynamics over thousands of usability tests. 

  5. Gather accurate data: Gain hands-on experience in capturing usability test data, both directional and metrics-based testing.

  6. Build Agile user testing skills: Learn how to report and analyze usability test data within an Agile framework. Effectively communicate discoveries to development teams, resulting in iterative enhancements.

  7. Empower stakeholders: Effectively communicate usability test findings to stakeholders. Translate complex data into actionable insights and recommendations that resonate with decision-makers.

Course Format: This course offers a balanced blend of how-to skills with hands-on practice. Participants will engage in interactive tasks working with peers to master usability testing set-up, moderation, and reporting skills. 


  1. Planning your study: Choosing test types & styles.
  2. Test plan creation.
  3. User recruiting.
  4. Moderation skills: best practices and field-tested techniques.
  5. Capturing data: metrics-based tests vs. directional testing.
  6. Best practices in reporting and analyzing data for impact with Agile teams.
  7. Tips for communicating test results with stakeholders.
Learning Objectives

By the end of this course, participants will be able to:

  1. Conduct Usability Tests: You will gain a complete understanding of how to build a Test Plan, recruit users, moderate tests, and report on findings.
  2. User Recruiting: Learn best practices for finding, screening, and managing user recruits.
  3. Test facilitation skills: Effectively facilitate usability test sessions using proven bias-informed approaches to test facilitation.
  4. Manage stakeholders and users: Solicit impartial design feedback from users and bring colleagues into the process for “Team Sport” organizational benefits.
  5. Build a Test Report: Articulate fundamental usability test observations effectively, aiding iterative design improvements. Agile user testing tips.

Essential Details
  • 8 hours (over 2 days).
  • Online (or in-person).
  • Up to 99 people (online) or 25 in-person (1 day)
Who Should Take This Course

This course is for any internal stakeholder who requires an understanding of this popular evaluation method. For example:

  • UX team
  • Business Leaders
  • Product Managers
  • IT Leaders



What our Students Say

Thank you for demonstrating best practices in usability testing. The case studies and tips Frank shared based on actual experience was invaluable. 

Taquir U., UX Designer

This class gave me a solid footing for conducting usability tests. A lot of practical tips and tricks I haven’t gained from taking other courses. Frank’s knowledge and informal style made it an enjoyable experience.

Brad K., Sr. UX Designer

About Your Trainer

Frank Spillers

CEO and Master UX Trainer @ Experience Dynamics

Frank Spillers is the founder of Experience Dynamics, a leading UX consulting firm with Fortune 500 clients around the world. For 25 years, Frank has been an internationally respected speaker, author, UX Leader, and Inclusive Design educator. He is a world expert in improving the design and user experience of products, experiences, and services. He leads consulting projects at Experience Dynamics as well as teaching monthly at his UX Inner Circle and with the Interaction Design Foundation, the largest design school. 

Frank Spillers

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