What is Stakeholder Mapping?
Summary: In Service Design and Inclusive Design, stakeholder mapping is pivotal in
Category: Service Design
Seeing intangible value in Service Design
Summary: Seeing intangible value in Service Design starts by understanding intangibles’ supporting
How to conduct an ecosystem mapping
How to conduct an ecosystem mapping On a wall or Miro/Mural
Understanding ecosystems in service design
Summary: Ecosystems exist around any business or solution. Uncovering and understanding ecosystems
Designing the Moment of Truth
In service design, a “moment of truth” (MOT) refers to the perceptions
Systems Thinking cheat sheet
Summary: Systems thinking is a new skill for the 21st century. It
Conduct a Touchpoint Mapping
Summary: Touchpoint mapping is an inventorying technique used in Service Design to
How to avoid Stakeholder Sabotage in UX
Summary: Stakeholder sabotage refers to the negative impact of excluding influential decision-makers
Ready to blur product & service lines?
Seeing beyond the ‘Product’ In software teams, the word “Product” is used
What is User-led Transformation?
Summary: What is User-led Transformation? A deliberate strategy for deriving organizational and
What are Touchpoints?
Summary: Touchpoints are interactions where customers, employees, and the brand intersect. They
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