WEBINAR: Designing for the constraints caused by social distance

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on May 27, 2020 - 1:11pm
designing for social distancing webinar

Let's face it, the fun factor in being online and being in consumer spaces has disappeared. 

Is social distancing the new social norm for the foreseeable future? If it is, we need to understand the problem space we are designing for with regard to what we know about social user experience, including collaboration, privacy, space, and expectation-setting. Already we have seen problems with adherence to post-COVID attempts to regulate social behavior. Without good user experience, this situation could lead to more COVID infection waves or the use of authoritarian rules, or "bad for the brand" methods of channeling consumer behavior in retail and public spaces. 

Busting the myth that Apple doesn't do User Research

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on September 12, 2014 - 4:18pm
Apple user interacting researching laptops

Summary: There's an urban legend still floating around that Apple doesn't do User Research. It's a romantic notion that Apple intuitively or cleverly manifests UX from thin air, from the creative power of Steve Jobs legacy or Jony Ives brain. This is simply not the case. Read on to find out why...

The origins of the "Apple doesn't do User Research" myth

The belief comes from the many analyses of Steve Jobs creative design director style and interviews he gave where he described why market research was inappropriate (though he never said this directly, that was the core issue he was rightly highlighting):

Hey Twitter, your #UX sucks: Experience Irony (revisited)

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on February 10, 2014 - 6:35pm
twitter ux, UX

Twitter's active users have been dropping lately, and it's current CEO Dick Costolo, vowed last week that it's time to improve the user experience (UX).

Shiela Shayon writes:

Turns out, the site that introduced the ostensibly simple 140-character paradigm is confusing to new users. "We don't think we need to change anything about the core characteristics of our platform," added Costolo, "We just need to make Twitter a better Twitter."

Do top and bottom Web page toolbars add Clutter?

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on August 26, 2010 - 5:24pm

Clutter-computer

In the past few years toolbars have started to appear on popular social networking websites like Facebook; product review sites like CNET; news sites like Reuters and the Huffington Post and social tool services like HootSuite. Today, it seems more Web page-level toolbars are inhabiting our screens. The result: less control of the web page, the session or the redirect experience...and a more cluttered web browsing session.

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