
Summary: UX is made up of research and design activities on the whole. Most of UX can be done online, however, user research should be done in-person whenever possible-- for maximizing contextually-relevant insights, and strengthening user advocacy. In times of pandemics like COVID-19, most UX research can be handled online. We review key UX activities and deliverables to assess online strategies for maintaining your UX process quality when online is your only option.