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Accessibility

5 proven strategies to change how you think about, and do, Digital Accessibility

By Frank Spillers

on March 5, 2020 - 10:20am
blind man listens to his phone

Summary: Doing Web and Mobile Accessibility requires that you take a proactive approach, using good UX research and design methods. Anything short of that will undermine or fall short in delivering not just a good experience to your users with disabilities, but also leaving you vulnerable to ongoing violations of Accessibility legislation.

Tackling Accessibility Starts with Changing How you Think about it

Like many companies lately, Domino’s pizza was sued by a blind man who could not access the company's website. The blind man won and Domino's appealed. Domino's appeal logic reveals a lot about why Web Accessibility does not get done, or get done right. The pizza chain said companies don’t have to make their websites and apps fully accessible as long as disabled customers have other ways to get the same goods and services, such as a telephone hotline. Ouch.

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Accessibility
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What exactly is the benefit of Ethnographic interviews for Accessibility?

By Frank Spillers

on July 25, 2018 - 3:33pm
man with ipad accessibility

Summary: Ethnography, a core UX technique for intercepting user needs and issues is essential for getting beyond the guidelines-following approach to Accessibility. Understanding the needs of your users with disabilities can take your accessibility efforts to a new level, that can be measured in quality of experience. 

Tags: 
Accessibility, Ethnography
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How compliant is 'good enough' for Web Accessibility?

By Frank Spillers

on July 6, 2018 - 1:39pm
accessibility compliance keyboard

Summary: Accessibility compliance is governed by laws (Section 508 of the ADA in the US and the soon to be ratified European Accessibility Act). Web developers look to WCAG 2.0 of the W3 standards organization and typically aim at "AA" compliance. This article explores quality from an accessibility standpoint and points to areas of better compliance that go beyond the "getting by" approach. 

Tags: 
Accessibility
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