UX Power Up: User Advocacy

By Frank Spillers

on February 14, 2014 - 9:47am

User advocacy is at the heart of usability, user experience and Design Thinking. User advocacy is a core design decision making tool because it utilizes empathy. Advocating for user needs is empathy demonstrated. 

In this week's UX Power Up, Frank shares some tricks for remaining a strong user advocate in your language and thinking. Please post your comments below, we would love to hear your thoughts.

Transcript of video above...

User Advocacy

Frank Spillers, founder of Experience Dynamics, and it’s time for this week’s UX Power Up.

Hey Twitter, your #UX sucks: Experience Irony (revisited)

By Frank Spillers

on February 10, 2014 - 6:35pm
twitter ux, UX

Twitter's active users have been dropping lately, and it's current CEO Dick Costolo, vowed last week that it's time to improve the user experience (UX).

Shiela Shayon writes:

Turns out, the site that introduced the ostensibly simple 140-character paradigm is confusing to new users. "We don't think we need to change anything about the core characteristics of our platform," added Costolo, "We just need to make Twitter a better Twitter."

Did you move your user's cheese? All you need to know about 'Positional Memory'

By Frank Spillers

on February 6, 2014 - 8:24pm
mobile ux

Do you ever move your apps around on your smartphone? Or do you ever move furniture around in your living room? I didn't think so! This post explores why things like to stay in place and why keeping them in place is so important for good user experience.

The Cheese Test

Try moving your apps around on your phone or icons on your desktop (especially if you are comfortable with them in a certain place). If you don't mind, you can handle having your cheese moved (to borrow from that book that was the rage years ago). Most users don't want their cheese moved. Ever. That's why defaults rule in interface design strategy.

UX Power Up: Responsive Design

By Frank Spillers

on January 31, 2014 - 2:18pm

Responsive web design is becoming a high priority. It's not right for all designs but it's also becoming a default on the Web.

In this week's UX Power Up, Frank makes the case for responsive design.  

Transcript of video above...

Responsive Design

Frank Spillers, founder of Experience Dynamics - and it’s time for this week’s UX Power Up.

UX Power Up: Need for Speed

By Frank Spillers

on January 20, 2014 - 2:11pm

Fast loading websites and mobile apps are critical to a good user experience. Speed is key to keeping users in a good mood, and it is critical to customer conversion in ecommerce. 

In this week's UX Power Up, Frank covers the topic of speed, and what constitutes best practice for hitting the ideal load time. We'd love to hear your thoughts in the comments below! 

Transcript of video above... 

NEED FOR SPEED

Franks Spillers here, founder of Experience Dynamics - and it's time for this week's UX Power Up.

In this session, I'd like to talk about the Need For Speed.

UX Power Up: Social Interfaces

By Frank Spillers

on January 20, 2014 - 1:04pm

Social interfaces augment existing social behavior. They aid how we leverage the power of the group in a design. Sometimes they are subtle, and sometimes the whole experience is defined by social behavior.

In this week's UX Power Up, Frank discusses social interfaces and the new wave of social user experience coming to an interface near you… We'd love to hear your thoughts in the comments below! 

Transcript of video above...

Social Interfaces

Frank Spillers, founder of Experience Dynamics and it's time for this weeks UX Power Up.

UX Power Up: Discoverability

By Frank Spillers

on December 9, 2013 - 5:58pm

Discoverability describes how users discover your features and functionality. Since most users ignore what’s in a design, how can you point out important content or features to your users? How can you help users discover that a feature even exists?

In this week's UX Power Up, Frank covers discoverability, a problem that every design has to deal with. We'd love to hear your thoughts in the comments below! 

Transcript of video above...

Hi, Frank Spillers, founder of Experience Dynamics, and it’s time for this week’s UX Power Up.

Today we’re talking about the topic of Discoverability.  Just like the way the word sounds, it’s how able your users are to discover: content, features, functionality, and even the controls as they go through and use your website or web application.

UX Power Up: Task Magnifier

By Frank Spillers

on September 10, 2013 - 1:50pm

Task oriented design is a powerful approach. Designing around the most important task on a page helps magnify a users attention to that key area of the screen. What does that look like for your site or app?

In this week's UX Power Up, Frank walks us through the single biggest technique of Task oriented design and how it impacts usability. We'd love to hear your thoughts in the comments below! 

Transcript of video above...

Task Magnifier

Frank Spillers, founder of Experience Dynamics.  It’s time for this week’s UX Power Up. Today, we’re looking at the topic of tasks and we’re going to explore a technique called the Task Magnifier.

One of the common approaches that user experience professionals take when they design a website or web application or product - is to focus on the user's task. So, the task magnifier is a way for you to do that on a page.  I’m going to show you two examples, one bad and one good, of how the task magnifier works.

Avoiding Train wreck User Experiences

By Frank Spillers

on August 15, 2013 - 9:00pm

A UX train wreck is a user experience that makes you work- really work. UX that's so broken, it breaks you down psychologically or emotionally. In this post we'll explore some big train wreck user experiences from Apple, Amazon, Google and Microsoft. These companies do a lot of great UX work, but they also do some 'train wreck' ones that make for good learning. Do the opposite of these and you'll end up closer to an elegant user experience. 

Designing for the multi-user: missed by Apple, Google and others

By Frank Spillers

on April 30, 2013 - 9:00pm

The iPad is a multi-user device according to industry reports. But you wouldn't know it from picking up even the latest generation iPad, especially if you are a physician or business user handling sensitive data. The design approach of designing for lone users misses out on a fundamental nature of mobile devices: they are social. To design for the multi-user is to recognize this need for delivering a rich social user experience.   

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