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2009

User Experience Calendar for 2010...Just Released!

By Frank Spillers

on November 30, 2009 - 9:32am


Tags: 
User Advocacy
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Making Things Easier with Tablet computing?

By Frank Spillers

on November 4, 2009 - 7:04pm

Apple_tablet_concept 2Apple's new tablet concept is rumored to be released in the first half of 2010.

Tags: 
Usability Trends
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The Real-Time Web- thoughts on delivering the Real-Time user experience

By Frank Spillers

on September 23, 2009 - 10:01pm
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What's next in mobile user experience? Augmented Reality

By Frank Spillers

on September 9, 2009 - 9:45pm

Augmented_reality A recent spate of game-changing applications for mobile devices have been emerging over the past few weeks and months. Their defining characteristic? Real-time global positioning providing helpful data overlays, or so-called Augmented Reality displays.

Tags: 
Mobile Usability
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7 Steps to Avoiding User Adoption Problems with Site Redesigns

By Frank Spillers

on August 27, 2009 - 5:05pm

Beta

When you redesign a new site, how do you know users are going to like it? How can you ensure that you know how the redesign will sit with existing as well as new users?

 

Earlier this year, Facebook faced this dilemma when 1.7 million of their uses started a group called Petition Against the New Facebook. The purpose of the group was to boycott the redesign changes Facebook unleashed upon its users:

Tags: 
Usability Trends
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Privacy: your biggest user experience challenge

By Frank Spillers

on July 9, 2009 - 10:51am

IStock_000001376675XSmall

"We are all in the privacy business".

This was my general conclusion when working on next generation usability for the popular directory look-up portal  whitepages.com website (used by 200 million adults in the US). It doesn't matter what your website does online, if it involves giving consumers information, you are in the privacy business first and foremost. What does this mean?

Tags: 
User Advocacy
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How relying on 'user education' is a failed product management strategy

By Frank Spillers

on April 6, 2009 - 12:54pm
confusing car interface

Maybe you have heard the saying "we'll take care of that in user training". The notion that problems users have can be resolved by user training is severely flawed. Yet entire departments rally around this belief and worse many companies seem to wrap product management around it.

The idea that you can educate users about how to use a user interface is misguided. The goal of usability is to create intuitive user interfaces. Intuitive means the design does not require understanding. Help and "user education" presupposes that both of these goals are possible.

My personal and professional experience tells me they are not. Maybe I am not typical: I don't read user manuals, I struggle with help systems and I go for defaults over configuring options. In fact those three behaviors are very typical of the "average user".

Tags: 
Usability Methodology
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Competitor designs: The danger of borrowing across contexts

By Frank Spillers

on February 19, 2009 - 6:43pm

Google calendar
The Internet is great for taking a rapid look at what your competitors might be doing as you design a user interface. While this is a valuable learning opportunity, it can also be dangerous and inappropriate for your design.

The biggest problem I have found, is that user interface approaches or design elements do not carry neatly across contexts. Each design context is unique. By design context I mean a few things:

Tags: 
Interaction Design techniques
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President Obama: Vision for Usability?

By Frank Spillers

on January 27, 2009 - 3:24pm
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Intro to Emotion Design- Pleasurability and Emotional Design

By Frank Spillers

on January 4, 2009 - 9:46pm

Picture1
Here is a recording from a live usability seminar I gave a few weeks ago on the topic of emotion design and pleasurability. (Sign up at the bottom of that page to our usability research newsletter to be alerted to upcoming free usability seminars like this)...

Tags: 
Design and Emotion
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