Search Results for: customer journey

journey mapping training participants discuss

Journey Mapping Training

Journey Mapping Training Course Description: Customer Journey Mapping (CJM) helps trace a customer’s experience through time, space, and diverse channels. This Journey Mapping Training gives

touchpoint optimization eye exam white optician tests black customer

How to optimise your touchpoints

Summary: Optimising touchpoints is crucial in enhancing customer experiences. It essentially involves guiding customers using subtle cues, much like Disney’s approach in Disneyland. Retail and

diverse ux team discuss service design and inclusive design

Extracting Triple Value from UX

Summary: Extracting triple value means going beyond basic UX Design and leveraging Service Design. Furthermore, prioritizing and making Inclusive Design the default will ensure higher

Energy efficiency mobile app for sustainable service design

Sustainable Service Design

Summary: To help solve climate goals, we can lean into Service Design with its core solution-agnostic approach. This approach evokes hidden ecosystem resources and opportunities, helping

Coworker Leading a Presentation


Service Designer Interaction Designer Service Designer Company Overview: Experience Dynamics is a leading user experience (UX) design consultancy dedicated to creating exceptional human-centered solutions for

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