Why you need Backwards Journey mapping
Summary: Break out of your time frame in journey mapping! Most people map current customer journeys. Along with the current state, future journey mapping can
Journey Mapping Training
Journey Mapping Training Course Description: Customer Journey Mapping (CJM) helps trace a customer’s experience through time, space, and diverse channels. This Journey Mapping Training gives
Getting Journey Mapping & Personas right
3 hours-(group activities, 1:1 access to Frank Spillers) DATE/TIME: February 24th 2021 at 2:00 PM UTC; 6:30 PM IST; 6:00 AM PST; 9:00 AM EST Format: Zoom
Leveraging Service Design techniques to connect cross-channel customer experience.
Service Design techniques can play a crucial role in connecting cross-channel customer experiences. Since Service Design focuses on understanding and improving the entire customer journey,
5 Types of Journey Maps and when to use them?
Summary: When conducting Customer Journey Mapping, you have five options for representing the journey. The choice depends on your intention for the mapping process, business goals
WEBINAR: Advancing your Journey Mapping process- How to manage the journey mapping process
Building on part 1 (How to map out the user journey), this webinar focuses on advancing your journey mapping process. Journey Mapping provides an opportunity
Essentials of Journey Mapping- How to map out the user journey
Essentials of Journey Mapping is Part 1 of a 2-part webinar on how to create a Journey Map, and how to manage the journey mapping process for
Building Contextual Intelligence in Design Teams
Summary: Understanding context of use, is the first starting point of any design decision. Repeatedly referencing actual user behavior or being insights-led is critical. Building
What is Context Awareness in AI?
Summary: Context-aware systems leverage AI to understand and respond to the user’s environment and behavior, creating more personalized and seamless experiences. Here, we explore Generative
Why you must support ‘Channel of Choice’
Summary: Why must you support ‘Channel of Choice’? Digital Transformation efforts tend to streamline everything to a digital channel. This can create unforeseen consequences. Offering