Upcoming Events

Tuesday, July 14th, 2009: Rapid Ethnography- Uncovering trends and insights (undetected ROI)

Free usability web seminar Why has ethnography become one of the hottest research methods in the past five years? What is it and how does it apply to customer experience? Is ethnography an additional research technique or something you have to conduct to do 'real' customer experience? What yields higher ROI, a usability test or a field study?

Thursday, July 23rd, 2009: UI Design best practices - What Managers need to know

Usability web seminar Do you manage an application, product or website and need to a crash course in the latest usability best practices? Do you have a feeling your user experience is inferior but don’t really know how to prove it? What usability best practices should your application, product or website adhere to?

About Experience Dynamics web seminars:

Experience Dynamics offers a recurring set of usability web seminars on hot usability topics. The web seminars provide an overview and quick review of key issues and opportunities related to best practices in usability research. The seminars are presented by Frank Spillers, MS, a recognized expert in the field of usability engineering and user experience design. Experience Dynamics seminars are complimentary and are attended by companies including Intel, Citigroup, KeyBank, The Hartford, Fujitsu, Intuit, EMC Corp, Chase, US Bank, Business Objects, Mentor Graphics, GM, Toyota and others.

Archived Events

Introduction to Emotion Design

Free usability web seminar How does emotion factor into user experience? What is the impact of emotion on product user experience? How can websites and web applications benefit from the latest insights emotion design? Is emotion a separate metric or related to usability? How are emotional responses best measured?

15 Lessons from Emotion Design

Free usability web seminar What is ‘emotion design’? How can you incorporate emotion into your product, website or application? How do Web 2.0 sites and apps do emotion design? What makes for a compelling and emotionally engaging experience?

Usability Testing Skills Refresher

Paid usability web seminar You're new to usability testing or you are familiar through informal learning. Perhaps you missed a few crucial distinctions that can improve your facilitation skills and the quality of your tests. It's time for a refresher! Email us atseminarsexperiencedynamics [dot] com ( )seminarsexperiencedynamics [dot] com for access to this archived series.

Personas Demystified: Part 1

Free usability web seminar What are personas and should you be using them to improve your website usability? This 5-part web seminar series explores the topic of personas and goes beyond the hype to help you understand what personas are and how you can best use them in your organization. Part 1, complimentary.

Personas Demystified: Complete Series

Paid usability web seminar What are personas and should you be using them to improve your website usability? This 5-part web seminar series explores the topic of personas and goes beyond the hype to help you understand what personas are and how you can best use them in your organization. Email us at seminarsexperiencedynamics [dot] com for access to this archived series.

Personas Live! Interview with Pruitt and Adlin

Free usability web seminar Frank Spillers, Experience Dynamics, interviews 'The Persona Lifecycle' book editors, Pruitt and Adlin about the persona lifecycle model and the impetus for pulling together this landmark book...

User-Centered Design 101

Free usability web seminar Is User Centered Design a buzzword, a technique, or a methodology? Why does "UCD" get so much attention? How has it changed how teams approach web application usability efforts? Is UCD right for you?

Content Usability

Free usability web seminar What is the best presentation and display of content, images and copy on a website? How do you display content (the #1 driver on the Internet) so that it is easy to find, easy to understand and that helps improve credibility.

User Contributed Content

Free usability web seminar This seminar looks at the important relationship of Community, Participation and Trust with regard to Customer Retention. Moreover, we will explore simple and practical ways you can harness the power that can be gained from supporting User Contributed Content on your site.

Field Studies

Free usability web seminar What does a user want? Beyond focus groups and user testing, field studies dive into the behavioral data of your customers. Learn how ethnography, task analysis and "cognitive archeology" are changing the competitive landscape.

ROI of User Centered Design

Free usability web seminar What is the business case for usability? How can usability be cost-justified? What are typical results from a usability effort? How can you measure a user-centered design return on investment?

Content Management System Usability

Free usability web seminar What should you know about retaining usability when transferring to a new Content Management System? What are some issues with content management systems? What are common mistakes for large organizations implementing a new CMS with regard to your user experience?

Content Segmentation - Have You Taken It Too Far?

Free usability web seminar How do you segment your user pathways with your content and design? Are you aware of the usability risks of segmenting content? How can you segment on the web and still retain a high degree of usability and an optimum user experience?

Designing Usable Web Applications: Part 1

Free usability web seminar Are you translating these software mistakes into your web application? How well do users manage web applications and what confuses them most?

AJAX Usability

Paid usability web seminar New applications of web technology are allowing for more dynamic,robust and interactive experiences… what should you know about the new AJAX UI?

About Experience Dynamics Usability Seminars:

Experience Dynamics offers a recurring set of usability seminars on hot usability topics. The web seminars provide an overview and quick review of key issues and opportunities related to best practices in usability research. The usability seminars are presented by Frank Spillers, MS, a recognized expert in the field of usability engineering and user experience design. Experience Dynamics seminars are complimentary and are attended by companies including Intel, Citigroup, KeyBank, The Hartford, Fujitsu, Intuit, EMC Corp, Chase, US Bank, Business Objects, Mentor Graphics, GM, Toyota and others.

Corporate Custom Training

We provide corporate in-house (internationally) and online usability training. The benefits of usability training include:

• Unify team skill sets and different levels of understanding and expertise
• Gain a common vocabulary for usability issues and concerns
• Explore your specific usability questions either business unit or organization

>>Download the Usability training schedule 2009 (Experience Dynamics) PDF 600 KB

In-house usability training: (usability practitioner skills training)

Usability testing Methods

• Planning your test
• Setting usability metrics
• Preparing a test plan
• Moderating user tests
• Developing questionnaires
• Reporting on test data
• Analyzing results
• Communicating results
• And much more...

Ethnography Methods

• Ethnography techniques pros and cons
• Contextual inquiry
• Identifying users and tasks
• Persona best known methods
• Preparing your field study
• Conducting user interviews
• Analyzing qualitative data
• And much more...

User Interface Design Methods

• Websites vs. Web applications
• Identifying users and tasks
• Design principles
• Designing navigation systems
• Interaction Design techniques
• Choosing design widgets
• Web 2.0 and AJAX design
• Applying best practices
• Proofing your designs
• And much more...

Download the Usability training schedule 2009 (Experience Dynamics) PDF 600 KB

Inquire about a custom in-house training

What to expect from our usability trainings:

• Hands-on learning
• Real world examples and case studies
• Custom training fit to your team issues
• High quality material from trainer with 10 years corporate experience delivering trainings to Fortune 500 companies
• Learning that is interesting, engaging and enjoyable
• Lots of exercises
• Unrivaled learning material

Pricing:

• Full day training $750.00 per person
• Advanced Methods Training: $1,250.00 per person (pricing based on 15 people minimum)
• Team discounts available

Contact us for a custom training quote or to discuss your options. Wed be happy to speak with you, no obligation.