Tweets this month you want to see:
Creating a remarkable customer experience with Corporate Culture- PDF http://cot.ag/gW4wqS (secrets from Google, Zappos...)
News of a Bad Customer Experience Travels Fast http://cot.ag/fwZH2q
9 women x 9 hours = 9 (ecommerce) usability insights http://cot.ag/gmBG7S
Google verdict, 20 yrs privacy audit, FTC: "the controls for limiting the sharing of personal info were confusing and difficult to find"
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Is your design Evolutionary or Revolutionary?