Tweets this month you want to see:

Creating a remarkable customer experience with Corporate Culture- PDF http://cot.ag/gW4wqS (secrets from Google, Zappos...)

News of a Bad Customer Experience Travels Fast http://cot.ag/fwZH2q

9 women x 9 hours = 9 (ecommerce) usability insights http://cot.ag/gmBG7S

Google verdict, 20 yrs privacy audit, FTC: "the controls for limiting the sharing of personal info were confusing and difficult to find"

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Is your design Evolutionary or Revolutionary?

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• Designing the Privacy User Experience
       April 28th, 2011: 10 AM PDT
• UI Design best practices- What Managers Need to Know
       May 3rd, 2011: 10 AM PDT

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