Recommended Reading
Schmitt, Bernd. 2003. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers.
Zaltman, Gerald. 2003. How Customers Think: Essential Insights into the Mind of the Market
Wheeler, Joe and Shaun Smith. 2002. Managing the Customer Experience: Turn Customers into Advocates.
Lasalle, Diana and Terry A. Britton 2002. Priceless: Turning Ordinary Products into Extraordinary Experiences
Gilmore, James and B. Joseph Pine II. 1999. The Experience Economy
Schmitt, Bernd. 1999. Experiential Marketing : How to Get Customers to SENSE, FEEL, THINK, ACT, RELATE to Your Company and Brands
Gobe, Marc and Sergio Zyman. 2001. Emotional Branding: The New Paradigm for Connecting Brands to People
Norman, Donald. 2002 reprint. The Design of Everyday Things
Norman, Donald. Emotional Design: Why We Love (Or Hate) Everyday Things (not yet out)
Donoghue, Karen.2002. Built for Use: Driving Profitability Through the User Experience.
Isaacs, Ellen and Alan Walendowski. 2001. Designing from Both Sides of the Screen: How Designers and Engineers Can Collaborate to Build Cooperative Technology.
Mayhew, Deborah. 1999. The Usability Engineering Lifecycle: A Practitioner's Handbook for User Interface Design.
Douglas K. van Duyne, James A. Landay, Jason I. Hong 2002. The Design of Sites: Patterns, Principles, and Processes for Crafting a Customer-Centered Web Experience.
Hackos, JoAnn T., and Janice C. Redish. 1998. User and task analysis for interface design.
Harris, Robert L. 1996. Information graphics: A comprehensive reference.
Jacobson, Robert, ed. 1999. Information design.
Lynch, Patrick J., and Sarah Horton. 1999. Web style guide. New Haven, CT: Yale University Press.
Nielsen, Jakob. 1994. Usability engineering.
Paradis, James G., and Muriel L. Zimmerman. 1997. The MIT guide to science and engineering communication. Cambridge, MA: MIT Press, ISBN 0262161427.
Rosenfeld, Louis, and Peter Morville. 2002. Information architecture for the World Wide Web. (part 2)
Slatin, John and Sharron Rush. 2002. Maximum Accessibility: Making Your Web Site More Usable for Everyone.
Krug, Steve. 2000. Don't Make Me Think: A Common Sense Approach to Web Usability.
Shneiderman, Ben. 1997. Designing the user interface: Strategies for effective human-computer interaction.
Tufte, Edward. 1983. The visual display of quantitative information.
Tufte, Edward. 1989. Envisioning information.
Wurman, Richard Saul. 1989. Information anxiety.