1. How Relying on User Education is a Failed Strategy.
The idea that you can educate users about how to use a user interface is misguided.
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2. Rapid Ethnography seminar: uncovering trends and insights (undetected ROI).
No charge. May 19th 2009, 10AM. Register Now
3. Download the new Corporate Usability Team Training Schedule (PDF).
4. Check out the Experience Dynamics Twitter stream. Exclusives, research and buzz...
5. Customer Experience Drives Loyalty.
How attention to customer experience can keep you strong during the economic downturn and help maximize user adoption strategies.
Best Wishes,
Frank Spillers, MS
Principal and Co-CEO
Experience Dynamics