Frank Spillers, MS

Frank Spillers is a distinguished speaker, author and internationally respected Senior Usability practitioner. He is an expert in user experience, the science of improving the design and usability of large scale websites, web applications, software and products. Frank has successfully applied twelve years of advanced knowledge of User Experience, Usability Engineering and User Centered Design methodology in Fortune 500 and corporate environments globally.

A recognized user experience subject matter expert by the U.S. Department of Labor, he has developed new usability techniques for understanding user needs, assessing user experience and conducting rapid design prototyping. Recently, he has contributed ground-breaking research on the impact of design and emotion. His current work has been profiled in leading industry publications including The Handbook of Task Analysis for Human Computer Interaction, MarketingSherpa.com's Landing Page Handbook and the book-- The Personas Lifecycle.

Before founding Experience Dynamics in 2001, Frank managed user experience consulting for WebCriteria (now Coremetrics) and worked with students of Dr. Donald Norman (the grandfather of User Centered Design) at Intuitive Design, a San Diego based User Centered Design consultancy. His current clients include: Microsoft, Intel, IBM, Logitech, GE, Nike, Hewlett-Packard, KeyBank, Four Seasons, Chase, Target.com and Whitepages.com. He has trained thousands of teams and individuals in usability and User Centered Design techniques in private as well as public settings.

Frank received his Master's in Cognitive Science from Birmingham University, UK in the usability of collaborative virtual environments.

Blog:

Demystifying Usability blog

frank [at] experiencedynamics [dot] com (Email Frank)